Providing a UK Universal Postal Service Fit for the Future | IPT
Chair: Gill Furniss MP, Shadow Minister for Steel, Postal Affairs, Royal Mail, Consumer Protection and Pubs
Speaker: Stuart Simpson, Chief Operating Officer, Royal Mail
Dinner Discussion


Monday 24 June 2019


House of Commons

Start Time:


End Time:


The Universal Service Obligation guarantees all postal customers a good quality six day per week service. However, in recent years, mail volumes have declined significantly to their lowest levels in 20 years as customers have adopted electronic communications and digital invoices and statements. Despite the decline, research by the Citizens Advice Bureau found that consumers preferred method to receive information from banks, medical professionals and local councils is by post. Meanwhile parcel deliveries have grown by over 50% since 2010.  As the postal market transforms rapidly, how can customers be put at the heart of the future mail service?


The dinner discussion will:

  • Discuss the current needs of UK postal consumers, including rural customers and those with reduced online capabilities
  • Consider how to maintain a sustainable and financially viable national postal service, including the role of SME businesses
  • Explore what the future of the UK Universal Postal Service looks like?